Community Moderation

Blade & Soul – NCSoft
Blade & Soul – NCSoft
Lineage 2 – NCSoft
Lineage 2 – NCSoft
Sea of Thieves – Rare Studio
Sea of Thieves – Rare Studio
Royal Revolt – Flaregames
Royal Revolt – Flaregames
Olympus Rising – Flaregames
Olympus Rising – Flaregames
Bard’s Tale – inXile
Bard’s Tale – inXile

PROPPER RECRUITMENT
Identify those with critical mix of gaming and customer support experience. Only gamers assigned to team.

CLEAR RULES
Conduct the on-boarding program to ensure community moderator feel welcome and prepared. Regular buddy shifts with team members at higher skill level.

STRONG COMMUNICATION
Regular team meetings: positive, supportive work environment. We learn from each other.

ONGOING EVALUATION
Performance review meetings summarise achievements and set new goals and developments objectives. On-going feedback on performance.

SERVICE

Community Moderation service for AAA games

TEAM SIZE

3-6 Community Moderators

CLIENTS & TITLES

Blade & Soul – NCSoft
Lineage 2 – NCSoft
Sea of Thieves – Rare Studio
Royal Revolt – Flaregames
Olympus Rising – Flaregames
Bard’s Tale – inXile